FAQ

How to change your password
You can reset your password on the S12 Solutions app and S12 Solution website by using your registered email address.    On the log in screen please selec...
Fri, 20 Feb, 2026 at 2:07 PM
How a doctor can register
Thank you for your communication.   Could you please follow the link below and complete the registration form   S12 Solutions New Doctor Registration Li...
Mon, 2 Mar, 2026 at 9:44 AM
Clear Cache - Chrome
Please log out of S12 Solutions on all devices including the website and phone app if you are able to: Please close all open tabs on your browser On C...
Fri, 13 Mar, 2026 at 3:07 PM
How an AMHP can log in for first time
A new profile has been created and two further emails will be received.   A welcome email has been sent and within can be found a temporary password. Plea...
Mon, 16 Mar, 2026 at 5:05 PM
Doctor first time log in instructions
I have now created a new profile and two further emails will be received.   A welcome email has been sent and within can be found a temporary password. Pl...
Mon, 16 Mar, 2026 at 5:07 PM
Logging in instructions for Doctor already registered with S12 Solutions
Dear Doctor,   Thank you for your registration details.   Upon checking your details we note a profile is already in place.   When possible please ac...
Mon, 16 Mar, 2026 at 5:34 PM
Doctor submitted name not matching NHS England database name
Dear Dr. _________ ,   Thank you for registering your details with S12 Solutions.   Upon checking your details it has been noted that the legal name s...
Mon, 23 Mar, 2026 at 10:51 AM
How a Lead AMHP can add and edit team mebers
Hi I hope my email finds you well. I just wanted to check if you noted the new features available for lead AMHP's in your profile? Lead AMH...
Fri, 1 May, 2026 at 1:31 PM